Understanding why Stripe may close an account is crucial. Most account closures occur due to the website linked to your Stripe account for payment acceptance, not due to the formation of your company with Privatily.
Stripe reviews websites to ensure they align with their acceptable use policy, and if they find any non-compliance, they might close your account. This aspect is beyond our control as it is strictly related to your website’s content and operations.
Here is what Privatily can do if your Stripe account gets closed:
- If you opted for our Basic package, it’s important to note that our services don’t cover assistance with Stripe account closure due to website-related issues.
- With our Premium package, however, we provide guidance on how to design and structure your website to align with Stripe’s policy, minimizing the risk of account closure.
In both cases, we can:
- Guide you on how to appeal the decision with Stripe. We can provide you with emails and strategies to appeal to Stripe effectively, which often involves clarifying misunderstandings or supplying additional business documentation.
- Offer alternative payment processing platforms such as PayPal, Square, or Authorize.net if your Stripe account cannot be reinstated.
Always consult with us for the best path forward if you encounter any issues. Remember, this article is a guide and does not constitute professional legal advice. Always seek expert counsel for your specific situation.